Frequently Asked Questions

What age DO I have TO BE TO drive?

22+ for Sling Rentals 

Yes, a Valid Driver’s License is required for all rides.

Reservations are available anytime, subject to unit availability. We encourage booking in advance; online reservations must be made at least one day prior to your rental. Same-day bookings are welcome—just call us or walk in to reserve in person.

Yes

Yes

Yes

No. Our units are not allowed to be put on a trailer or taken to areas where they are not allowed. Please remember UTV’s are medium speed vehicles which mandates them to roads 40mph and below.

INSURANCE

DO I HAVE TO PURCHASE THE INSURANCE?

Yes, the $15 insurance addendum is required. Please note that this fee allows you to be on our insurance policy. If a unit is wrecked/totaled/flipped, $2500 will be automatically pulled from your credit card/debit card.

There is also a $500 a day loss of rental charge if a unit is found to be unsafe for other customer use. This loss of rental charge can accumulate depending of the availability of parts to correct the problem that occurred due to negligence. Damage is assessed on a per unit basis and will vary up the severity of the damage and the unit(s) state of use.

More than likely NO it will not. Some of the other companies in the area will say your automobile insurance will cover you but this is NOT the case most of the time. Whether you rent from us or another company, please make sure you are insured. Not only does it leave you at great financial risk, but it is also illegal to drive without insurance. If you rent from us we have insurance that will cover you. If you have any questions please call us for more information.

The deductible if you wreck or damage the vehicle is up to $2500. Please note that the deductible is the amount of money that the insured (customer) MUST pay before our insurance company will pay the claim.

You will only be charged for the amount of the damage and labor cost to fix the damage. We are an honest and ethical company and treat our customers like family.

No, this only happens in the event the vehicle is wrecked or damaged.

PAYMENT

DO I NEED A DEBIT OR CREDIT CARD TO RENT?

A debit or credit card is recommended. If you do not have a debit or credit card you must pay the amount of the rental plus $2,500 in cash to cover the deductible in case an accident happens. The $2,500 will be refunded once you return and it is confirmed there is no damage to the vehicle.

We do not accept checks of any kind. Cash or credit/debit card only.

Yes. Customers will receive a full refund if the reservation is canceled at least 7 days before the scheduled rental or tour time.

Cancellations made within 7 days of the scheduled time are non-refundable. In these cases, no rain checks or credits are issued.

To cancel or inquire about a cancellation, please contact us by phone. Cancellations must be completed over the phone or in person—social media messages do not count as a formal cancellation.

We offer special promotions and limited-time deals to help you save on your Smoky Mountain adventure.

Early Booking Discount — Receive a special offer when you book 15 days or more in advance.

All promotions are valid only when booked directly through Smoky Mountain Adventure Rides and are subject to availability.For current offers, please check our website or contact us directly.